Substance Abuse & Mental Health Services

what is recovery?

Recovery is achieved through abstinence, education and medication management along with therapy and support groups. Recovery allows each person to live again without emotional pain, guilt, depression or anger.

what is our philosophy?

Phoenix Counseling Center strives to serve our clients with the highest ethical standards and professional guiding principles. We are committed to high-quality, compassionate and cost-conscious care while treating the entire person with dignity and respect to nurture recovery. We understand that most people suffering from substance abuse or mental health problems are faced with many different issues. Phoenix is committed to help those who deal with: addiction, loss, depression, anxiety, trauma, relationship issues, and other behavioral problems. 

What services do we offer?

Download our General Services Brochure here

  • Adult Services
    • Co-ed Parenting Group

    • Crisis/Detox/Residential Treatment - download brochure here

    • Domestic Violence

    • Domestic Violence Treatment

    • Drug Diversion & Treatment Program - download brochure

    • Dual Diagnosis Group

    • Individual, Couple and Family Therapy

    • Mobile Crisis Team - download brochure

    • Opiate Replacement Group Therapy - download brochure here

    • Partial Hospitalization (PH) - download brochure here

    • Peer Support Services

    • Sexual Assault Services - download brochure here

    • Substance Abuse or DWI Assessment

    • Substance Abuse Comprehensive Outpatient Treatment (SACOT)

    • Substance Abuse Intensive Outpatient Program (SAIOP)

    • Trauma Group 

  • Child/Adolescent Services

    • Individual, Family, and Group Therapy - download brochure here

    • Play Therapy

    • Sexual Assault Services - download brochure here

    • Substance Abuse Intensive Outpatient Program

    • Substance Abuse/Mental Health Assessment - download brochure here

Intake Referral Forms

  • PCC Crisis Services Request and Referral Form - download it here
  • Peer Support Referral Form - download it here

Crisis Services

All services available 24/7/365

2 Great Locations

Cleveland Crisis & recovery Center | Gaston Crisis & recovery center


What do we do?

Crisis Stabilization  |  Adult short-term residential intensive evaluation, treatment intervention or behavioral management to stabilize acute or crisis situations, including acute psychiatric symptoms, disruptive or dangerous behaviors or intoxication from alcohol or drugs. Services include: evaluation, assessment and stabilization; nursing assessment, psychiatric evaluation and treatment by trained medical staff; psychiatric medication monitoring, with limited formulary of psychiatric medications; individual/group/motivational counseling; and referral for ongoing substance abuse and mental health treatment. Average length of stay is 5-7 days. 

Substance Abuse-Medically Monitored Residential Treatment (Gaston Center Only)  |  Medically monitored residential treatment for Medicaid adult consumers in need of professionally directed evaluation, treatment, and medication management to effectively treat an alcohol and/or drug disorder. Average length of stay is 7-10 days.


mobile crisis services

Who we are?  The mission of the Crisis Services Department is to develop, implement, and provide quality/performance driven crisis response, prevention, and intervention services that address the MH/DD/SA crisis needs of Gaston, Lincoln, and Cleveland County in a manner that promotes the dignity, safety, and recovery needs of the individual consumer, their families, significant others, and the community.

What we do?  Enable individuals that are experiencing a MH/DD/SA crisis or distress to access a range of crisis prevention and intervention services in a timely and effective manner in the least restrictive setting. The right service, in the right place, at the right time. 

Mobile Crisis Facts

  • Our team is composed of crisis staff who are available 24/7/365
  • Our team is available to respond to a variety of locations: consumers' homes, schools, doctor's offices, shelters, hospitals, residential facilities, jails, etc.
  • We serve all disabilities, and age groups.
  • There is no out of pocket expense for MCM.

Critical Time Intervention

what is it?

Critical Time Intervention (CTI) is an intensive case management/housing support model that helps adults with behavioral health disorders successfully transition to community living. Download the CTI Brochure here.

Goals of CTI

  • Reducing the number of hospitalizations and risk for hospitalization by assisting individuals to self-direct their recovery and reduce symptoms of mental illness.
  • Reducing homelessness and supporting individuals with mental illness to live independently in the community.
  • Reducing risk for arrests by helping individuals with mental illness develop positive decision-making skills, effective communication skills and good judgment.
  • Reducing emergency department visits through intensive case management, connections to routine healthcare, promotion of stable living situations, and ownership of recovery.

Admission criteria

This program is for adults 18 years of age or older who have a primary mental health diagnosis. Participants may also have other diagnoses such as substance use disorders, intellectual and developmental disabilities, and/or a physical health diagnosis. Participants should meet one of the following criteria: 

  • Two or more psychiatric hospitalizations (either at the community or state level).
  • Currently homeless or at risk of homelessness.
  • Two or more episodes of using the emergency department for behavioral health needs. 
  • Two or more episodes of using crisis services (Mobile Crisis Management, Facility-Based Crisis, etc.).
  • Involvement within the criminal justice system (jail/prison time, probation/parole, pending charges, etc.).

CTI Intake Referral Form - dowload here